Underwood Jewellers ship Jewellery worldwide to countries including the United States, Canada, United Kingdom, New Zealand, Germany and many more.
For delivery to international countries outside Australia, you have two options for shipping:
International EMS courier service with 2-4 business day delivery from AU $28 (); or
International registered mail from AU $7 ().
When completing your order form you can specify your preferred shipping method.
We will quote you a fixed shipping price based on the weight of goods shipped & its final destination.
We provide express courier shipping within Australia. We use Australian Air Express courier service for Australian deliveries and the shipping time is 1-2 business days. Shipping within Australia by next day post Australian post from $5 & registered mail also available.
International EMS is affiliated with Australia post & is a trusted world wide courier company that provides fast and secure shipping. In accordance with our secure shipping commitment, you will be required to sign for your order upon delivery. EMS also offers Internet shipment tracking. Your EMS tracking number will be e-mailed to you along with the Website URL when your parcel has been dispatched You will then be able to track your parcel's movements while in transit
Delivery times are generally between 2 to 4 working days.
All goods shipped are insured against loss and damage whilst they are in transit. Once you are advised by e-mail that your order has been shipped, we guarantee delivery of all items except in cases where the address supplied is incorrect, illegible, incomplete or if the recipient is away or has moved, in which case you will be liable for payment of the purchase price and shipping of the order irrespective of whether the order arrives on time or not at all.
We will not deliver orders to a post office box, as all orders must be signed for. If you have any questions about the appropriate delivery address please contact us to discuss appropriate arrangements at underwoodjewellers@bigpond.com
Please note the above delivery times are for delivery only. This means that the above delivery time frames are the approximate time frames from when your order is dispatched from our store to when you receive it. We do not guarantee that all orders will be received by you within the above times frames from the moment you place an order.
The actual date you receive an order will depend on whether we have your chosen product in stock in your size. The product ordered by you may or may not be in stock in your size. If the product is in stock in your size, we will contact you by e-mail to let you know when the product has been shipped to you and when you should expect to receive it. If your product is not available in stock in your size, we will contact you to let you know the manufacture time of the product and the approximate anticipated shipping date. Once the product has been shipped to you, you will receive e-mail confirmation, of when your order was dispatched, quoting an approximate delivery date.
If you require your Jewellery item by a specified date you can e-mail us before placing your order to check the availability of the stock item in your finger size and/or the manufacture time. Please e-mail us with the style number, finger size and date by which you require your item.
Customer satisfaction is our top priority. Underwood Jewellers are committed to the provision of high quality products. We believe that our customers' transactions with us must result in a pleasant, convenient and satisfying shopping experience. We are so confident that you will be satisfied with our products that we offer you a 30 day money back satisfaction guarantee for orders placed through our Underwood Jewellers web site.
If you are not happy with our product we will refund to you the purchase price of the product provided we are notified and the product returned to us is in its original condition together with the invoice and packaging within 30 days of receipt by you.
This guarantee is for your satisfaction with the quality of our product. It does not apply if you have changed your mind or your circumstances have changed and you no longer require the product. We will not refund the shipping cost
Underwood Jewellers reserve the right to refuse to refund to any customer the price of the product if the returned product is not in its original new and unused condition, if it is not returned within 30 days of receipt by the customer, or if we have specially made the product at the customer's request.
Original new and unused condition means that there are no missing stones or damage to any part of the product, scratches, marks or any wear whatsoever. We do not sell used items and will not accept any item with any indication that it was used or worn. In such cases, the item will be returned to the purchaser and the purchaser will be charged for the full purchase price, any shipping incurred in delivering the product to the customer in the first instance and for the return of the product.
If you supply to us an incorrect finger size this satisfaction guarantee will not apply. We will however make any suggestions to you regarding resizing and if agreed, we may manufacture a new ring for you if necessary. Please note, that on most occasions there will be a resize fee, or if a new ring needs to be made, a remake fee payable if you have ordered in the incorrect finger size. Also, depending upon the difference between the inaccurate finger size supplied by you and the actual finger size there may be a small additional charge for a larger size. The cost of shipping for returning the original ring and any replacement ring will be borne by you. Under no circumstances will we be responsible for any shipping costs.
The customer will pay and be responsible for all shipping costs for the return of the product to us. Under no circumstances will we be responsible for any shipping costs. Once we receive the returned product we will contact you to discuss a refund.
If you have any questions about our satisfaction guarantee please contact us at underwoodjewellers@bigpond.com
All listed prices is in Australian dollars (AUD).
we only accept payment for orders by Visa, MasterCard and American Express credit cards. If you would like to order using a different payment method please contact us at underwoodjewellers@bigpond.com
we will accept your order if the delivery address of the product is the same as the address of the credit card holder. We will not deliver products to post office boxes, as all orders must be signed for at the time of delivery.
For further information about delivery, see our shipping policy.
All credit cards are debited for the purchase price and shipping price (if applicable) in Australian dollars. . Underwood Jewellers do not purport nor guarantee that the currency conversions are accurate as at the time of viewing and do not accept any responsibility whatsoever for the accuracy of the currency conversions appearing on the site.
When an international order is placed, the relevant currency conversion will be performed as at the time of debiting of your credit card by your credit card issuing bank. Underwood Jewellers take no responsibility for the timing or currency conversion rate used by the credit card issuing bank.
We will manually check every credit card order with the credit card issuing bank to ensure that all details given are accurate. We reserve the right to refuse to accept any orders that we consider to be suspicious.
There are some countries that fall outside our credit card fraud-checking network. For orders from those countries we may require that proof of ownership of a credit card be supplied to us. For those orders, we may require that the purchaser fax to us a photocopy of their credit card and driver's license for proof of identity and ownership of the credit card. We may also request that a purchaser supply their security credit card number. This will only be required if expressly requested by us.
What happens when you order?
We will send you e-mail confirming your order within a few hours of placement of the order.
When you receive your order will depend upon:
your credit card issuing bank approving your purchase;
whether we have your product in stock (in your size); and
your chosen delivery method.
All credit cards must be approved before shipment - we will contact you if there are any problems.
If your order is approved and we have your product in stock (in your size) we will ship the product to you within a few days using your chosen delivery method. For the delivery options and time frames please see our shipping options section.
If we do not have your product in stock (in your size) we will manufacture it for you and e-mail you to let you know the manufacture time.
If you would like your product by a specified date please let us know in your e-mail. (E.g. wedding date or birthday date). If you require your order by a specified date we suggest you place your order as early as possible to ensure that you allow for any manufacture time.
If you do not know your finger size or if you are not certain of your finger size we suggest you have your finger size measured by a local jeweller. Please note that different fingers have different sizes and your left-hand fingers do not usually have the same finger sizes as your right hand.
We will contact you when we ship your order to you with an estimated delivery date.
Underwood Jewellers reserves the right to refuse any order if it believes that it is fraudulent or is suspicious in nature.
No order will be accepted unless complete information is provided including full addresses, e-mail address and phone numbers.
You must include your e-mail address in your order otherwise we will not be able to contact you.
Underwood Jewellers have an extensive stock of Jewellery products in its commitment to provide its customers with the widest Internet Jewellery selection possible.
If an ordered product is not in stock in your size, Underwood Jewellers will arrange for the manufacture of that product (if possible). We will e-mail you to notify you of the anticipated manufacture time. If the product is no longer available, we will notify you and refund your money if appropriate.
All customer's placing orders are deemed to have acknowledged that when placing an order that the ordered product may not be in stock at that particular time and that Underwood Jewellers may manufacture or arrange for the manufacture by its suppliers of that product to fulfill the order. Unless the customer notifies Underwood Jewellers of a specified date by which their product must be delivered, the customer will be deemed to accept liability for payment of the product which is to be manufactured.
The manufacture time for some products may range from 2 days to approximately 6 weeks depending upon the product.
If you require your Jewellery item by a specified date you can e-mail us before placing your order to check the availability of the stock item in your finger size and/or the manufacture time. Please e-mail us with the style number, finger size and date by which you require your item.
for all international orders, you may be subject to import duties and taxes, which are levied once the product reaches your country. All additional charges for customs clearance, import duties and taxes are payable by you. Such charges are not included in the purchase price of our products. We have no control over those charges and cannot determine what they may be. To give a informational guide only, the customs duties for products imported to the US of a Jewellery nature are usually in the vicinity of approximately 5-7% import duties. We do not guarantee that this will be the actual import duty as only the US customs office can determine this. This is a guide only and we will not be held responsible for the payment of any import duties if they are different. Customs policies vary widely between countries. You should contact your local customs office for further information. When ordering from us you are also considered the importer of the ordered product and you must comply with all laws and regulations of the country in which you are receiving the goods. We will not be responsible for the payment of any customs duties under any circumstances. When ordering from us you agree to pay any import duties, which may be imposed by your country's government. If you refuse to pay any import duties imposed and thereby prevent delivery of your order, you will remain liable for the purchase price of the product and you will be charged the full purchase price of the order and the shipping price together with any shipping amount incurred in the return of the goods to us and any customs duty or penalty imposed by your government.
The content of all of Underwood Jewellers policies incorporated in this web site and any specific terms arranged between Underwood Jewellers and the customer form part of the terms and conditions of all orders made through Underwood Jewellers web site (www.underwoodjewellers.com.au) You (the customer) are deemed to have read all the terms and conditions including all policies displayed on this web site and are deemed to have accepted same.
All orders made though the Underwood Jewellers web site and all incidental agreements and matters are governed by the laws of Australia and the State of Queensland.
Underwood Jewellers has created this privacy statement in order to demonstrate our firm commitment to your privacy and security. The following details our information gathering and dissemination practices for this web site.
we guarantee that every transaction you make at Underwood Jewellers will be 100% safe. This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. The site was developed to support secure online purchasing through secure socket layer (SSL) technology. This technology works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator. All information that you provide during the ordering process is encrypted for your protection. (You'll know that you're in an encrypted area when you see a solid key when using Netscape Navigator or a closed lock when using Internet Explorer along the top of your browser screen). For your peace of mind, your information is also protected by the Underwood Jewellers Privacy Policy.
Our web site uses an order form for customers to order products. Through the order form we collect contact information (such as e-mail addresses), and financial information (such as credit card numbers).
All information received is treated with strict confidence.
All e-mail or other correspondence received from our web site visitors is treated with strict confidence.
We only use the information supplied by our visitors for the purpose of responding to the visitors' questions.
We will not sell or otherwise disclose such information and e-mail address to any external parties.
We use your IP address to help diagnose problems with our server and to administer our web site. Your IP address is also used to help identify you and your shopping cart.
Cookies are used by our shopping cart application to keep track of what products you have put into the shopping cart.
we may use external companies to display advertising on our web site. These advertisements may contain cookies. While we use cookies in other parts of our web site, cookies received with banner ads are collected by the advertising company and we do not have access to this information.
this site contains links to other sites. Underwood Jewellers is not responsible for the privacy practices or the content of such web sites.
if you have any questions about this privacy statement, the practices of this web site, or your dealings with this web site, contact us at underwoodjewellers@bigpond.com
